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How to Give Critical Feedback — Remotely
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Tip
Giving critical feedback is one of your most challenging responsibilities as a manager — and if you’re working remotely, it’s even harder. How can you update your approach to giving feedback in a WFH world? Here are some key steps to keep in mind:
Start by asking questions. You need to understand your employee’s perception of their performance before expressing yours.Show specific appreciation before laying out criticism. They’ll be more likely to be receptive to your feedback if they trust that you value them.State your positive intentions. Something as simple as “I’m in your corner” can go a long way.Clarify and contrast. “I’m saying X, I’m not saying Y.”Ask your employee to state their key takeaways from the conversation.
We’re all under intense stress from the pandemic. Taking care to deliver your feedback with clarity and sensitivity will help people focus on the reality of your message, even in a remote environment.
Translations
🇨🇳 如何远程提供关键反馈
作为一名经理，给予批判性的反馈是你最具挑战性的职责之一——如果你是远程工作，那就更难了。如何在 居家工作世界中更新你的反馈方式？ 这里有一些关键步骤需要牢记：
- 从问问题开始。在表达你的观点之前，你需要了解你的员工对他们表现的看法。
- 在提出批评意见之前，要表示明确的赞赏。如果他们相信你重视他们，他们就会更容易接受你的反馈。
- 表明你的积极意图。像“我在你的角落里”这样简单的事情可以走很长的路。
- 澄清和对比。“我说的是 X，我不是说 Y。”
- 让你的员工说出他们在谈话中的要点。
疫情给我们带来了巨大的压力。即使在远程工作的环境中，注意清晰和敏感地传递反馈将有助于人们关注您的消息的真实性。
