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Take Back Control in a Chaotic Meeting

https://hbr.org/2021/05/stop-talking-over-each-other-in-virtual-meetings?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_notactsubs
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Tip

We’ve all been in meetings — especially virtual ones — that feel like they’re going off the rails. People are trying to get a word in and may be inadvertently, or intentionally, talking over one another.

Be prepared to step in when this happens. You can constructively cut in by using a filler word to drive a strategic wedge into the conversation. Contrary to popular belief, words like “um” and “you know” can actually be useful in this context. When body language and silent cues can be harder to read, these words can indicate to the group that you’d like to say something.

Then, once you have the floor, compliment and build on someone else’s point, even if you don’t necessarily agree with it. For example, you might say, “That’s a great point, I’d like to add to that.” Or, “I really appreciate this discussion — it makes me think about XYZ.”

This way, you can maintain everyone’s credibility while also creating an opportunity to get the conversation back on track.

Translations

🇨🇳 从混乱的会议中夺回控制权

我们都参加过会议,尤其是虚拟会议,感觉他们正在偏离轨道。人们试图插话,可能是无意的,或者是有意的,试图说服对方。

当这种情况发生时,要做好介入的准备。你可以用一个填充词建设性地插入谈话,在谈话中插入一个策略性的楔子。与普遍的看法相反,像嗯和你知道这样的词在这里实际上是有用的。当身体语言和沉默的暗示更难理解的时候,这些词可以告诉他们你想说些什么。

之后,一旦你有了说话的机会,即使你并不赞同你的意见,你也要赞美。举例来说,你可以说,“这是一个很好的观点,我想补充一下。” 或者,“我真的很欣赏这个讨论——它让我想起了某某。”

通过这种方式,你可以保持每个人的信誉,同时也创造了一个让对话回到正轨的机会。

Mindmap

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